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Creating a New Chatflow

The New Chatflow page in Digisquares allows users to create, customize, and optimize chat-based workflows. These workflows, known as Chatflows, automate conversations to handle customer inquiries, guide users through various interactions, and streamline communication processes.

By using Chatflows, businesses can ensure that responses are automated, efficient, and consistent, improving both user experience and operational productivity.

Chatflow Properties​

When creating a new chatflow, you need to define the following essential properties:

  • Name: Provide a unique name to the chatflow for easy identification and management.
  • Description: Add a brief description to clarify the purpose of the chatflow, helping your team understand its function at a glance.

Once these properties are defined, click Save to proceed to the next stage, where you’ll begin building the flow with actions.

Adding Actions to the Chatflow​

After setting the basic properties, you can enhance your chatflow by adding actions. Actions define how the chatbot will interact with users and automate the conversation process.

Available Actions​

  1. ChatTrigger: This action starts a conversation based on predefined phrases or user inputs, guiding the user through the entire flow.
  2. Phrases: You can define specific phrases that will trigger responses or actions within the flow, creating a more dynamic interaction.
  3. Sub Flow: Use this action to integrate other chatflows into the current one, enabling you to design modular, reusable workflows.

In addition to these key actions, you can add different types of nodes to build the conversation:

  • Messages: Text or multimedia responses from the chatbot.
  • Questions: Ask the user questions to collect information or guide decisions.
  • Instructions: Provide users with helpful instructions or guidance during the flow.

Visualizing and Designing the Chatflow​

The New Chatflow page offers an intuitive, drag-and-drop visual interface, allowing you to design the conversation flow easily. As you build your chatflow, you can:

  • Map Conversation Paths: Drag and drop actions and connect nodes to visually represent the flow of the chat.
  • Align Actions with User Journey: Ensure that each action corresponds to where you want the user to go next in the conversation.
  • Optimize and Adjust: Make quick edits to adjust the flow, optimize for better user experiences, or modify actions based on new requirements.

This visual representation makes it easy to understand how each part of the conversation will unfold and allows you to refine the flow for maximum efficiency.

Summary​

The New Chatflow page is a powerful tool for designing advanced chat systems. Whether you’re creating simple trigger-based interactions or building complex, multi-step workflows, the visual editor makes it easy to design intuitive, effective chatflows that automate and optimize user interactions.

By defining key properties, adding actions, and visualizing the flow, you can build chatbots that enhance user experience while saving time and resources for your team.